Simply upload your pet’s photo and place your order. Our artists and artisans will carefully create your custom piece based on your pet’s unique image and details. Once completed, your handcrafted keepsake will be carefully packaged and shipped directly to your door.

For the best results, please upload clear, high-resolution photos taken in good lighting. Images where your pet’s face, fur details, and expression are clearly visible will help us create a more accurate and detailed piece. Our designers will also review your photo to ensure it is suitable for the best possible result.

Yes! You can include multiple pets in one design for most of our products. Simply select the appropriate option on the product page when placing your order.

Because every item is handmade and customized, production times vary by product. Shipping times are typically 5–12 business days depending on the destination. You can find the exact production timeline for each item on its product page.

We take pride in the quality of every custom piece we create. If there is any issue with your order, please contact our support team within 7 days of delivery. We will review the situation and work with you to provide a suitable solution.